Services
activated promptly - Payments expected promptlyGolden Voice may at its sole
discretion activate voicemail numbers before
payments have been received. The first invoice is due within 1 week,
future invoices will be sent via email, USPS or voicemail 2
weeks before services expire.
Our mailing address
is:
Golden Voice
PO Box 308
Littleton, CO 80160-0308
There are no setup charges, no
installation fees, no taxes, no other fees or charges. exception:
Frequent number changes are $10.00 each
When payments are not
received by the due date, we assume you do not want the service and
will interrupt or suspend your access to the voicemail.
If your service is interrupted or suspended, and you want to keep the
service, please call right away to avoid disconnect. There is a
7 day grace period prior to service interruption.
Changes to
your service are at no additional costs.
You can switch to the
3, 6, or 12 month rate anytime you have an invoice to pay.
Related
products are on the same voicemail platform, so you
can switch between them and keep the same phone number. Charges will
be prorated and we will invoice you for the increased amount or
refund/credit the decreased amount. Switching between platforms
would require you to change the phone number.
Related products
- Golden Voice uses these three voicemail platforms:
- Just-A-Minute <> Golden Mailbox <> Golden Mailbox+ <> Golden Mailbox+F
- VMail <> VMail+ <> VFMail+
- Q20mail
Telephone numbers used with
our voicemail services are our property, or the
property of the vendors we use. As a user of these numbers, be aware
that you do not own them, nor have the ability to take them with you.
If you wish to own or have ownership of a number, we recommend that
you order a portable number from us to use with our Just-A-Minute or
Golden Mailbox products. If you are going to invest a lot into
advertising or printing, ownership of a number can provide you with a
security that we cannot offer unless you use one of our portable
numbers.
Porting Numbers to Golden Voice will require a
completed and signed Letter of Authorization (“LOA”) for any
numbers the customer wishes to port. (LOA
required) In addition, Golden Voice will require a
recent, applicable copy of the Customer’s current phone bill which
contains the Customer’s Billing Telephone Number (“BTN”) as
well as a record of any numbers that need to be ported. Necessary
LOA(s) and Bill Copy(s) must be received by Golden Voice before the
port request is initiated.
If you are moving, we can take back
your old number and assign you a new number in the city you are
moving to. Customers often continue to use our voicemail
service, instead of the local telephone company. Just order the
feature Call Forwarding Busy No Answer to send the calls to
your voicemail number.
Our voicemail platforms
are not designed for or adaptable to high volume calling
applications. We reserve the right to charge an excessive usage
charge per call. We have the right to refuse to provide service to
protect our clients at our discretion. Our commitment to our clients
is: 'Neither our customers nor their callers should ever receive a
busy signal because of our systems'. If we discover high usages on
any of our numbers, the service will be interrupted or suspended and
the greeting disabled. Excessive usage charges will be assessed per
call and billed to the credit card we have on file. We will then
contact the customer and offer to put a 'number has been changed'
recording on, and refund the unused portion.
If you find you
no longer need our service, disconnect it and we will calculate and
refund the unused portion of your subscription. We have always done
this, and our customers often come back to us later when they do need
voice mail services again.
We are available 24 hours a day to
assist you. Please don't hesitate to call us if you are having any
questions or problems. We enjoy talking with and helping our
customers. |
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